Frequently Asked Questions

If you are not satisfied with your cleaning, you must notify us within 48 hours. We will offer and schedule a re-clean within 7-days, at no additional charge. If after the completion of your re-clean, you are still not satisfied to the point where you would continue to recommend our service to your friends, you may discontinue future service with no further obligation.

We are covered by a General Liability insurance policy (up to $1 Million). Upon request, and prior to your service, we will be happy to provide a certificate of insurance. Please note that fraudulent or opportunistic claims will be prosecuted to the fullest extent allowable by law. Our insurance and service limitations are as follows: 1. We can clean anything we can reach using a two-step ladder. 2. We cannot disassemble or reassemble any items (e.g. furniture, light fixtures, shower doors) 3. We are not a remediation company and cannot provide services in homes with hazardous conditions. 4. We reserve the right to refuse service or immediately stop cleaning if there are any signs of the following: Pest infestations (e.g. roaches, fleas, bed bugs) Animal infestations (e.g. mice, rats, squirrels) Excessive or uncontrolled mold growth Presence of human waste, blood, or bodily fluids Hoarding conditions Any other hazardous situations

Because your service is reserved especially for you, we ask that you communicate any schedule changes at least 48 hours before your service. Failure to do so will result in a cancellation fee of 50% of the service cost. We define a “lockout” to refer to any instance in which entry to an unattended home cannot occur, or when entrance to any home cannot safely occur. To that end, please ensure that all parking spaces, stairs and steps, and entrances are free and clear of any obstruction or safety hazards, and in winter weather conditions, properly treated for snow and ice. We treat lockout situations the same as late cancellations and assess a 50% fee. If severe or inclement weather is occurring, predicted to occur, or if road conditions do not allow for safe travel, we will make every effort to reschedule service for a time that works for everyone. We generally follow the local school districts when it pertains to cancelling our appointments for the day. All other changes or cancellations based on circumstances beyond anyone’s reasonable control will be handled on a case-by-case basis.

We are committed to privacy. Your personal and billing information will be used solely to provide the services you agree to. Further, your information will be kept confidential and will never be shared with or sold to any third party at any time unless a lawful situation requires us to do so.

You are hiring us to clean your home, so it’s not necessary to fully pre-clean before our arrival. A few small and easy tasks like picking up toys, bedding, and laundry from floors, or reducing clutter on tables, desks, or counters goes a long way towards helping us help you! It also allows us the time to focus on important details. Small counter-top appliances can remain in place. They will be moved and wiped down while we clean. We also ask that you set your thermostat to a reasonable temperature (preferably 68-72º F), especially during the summer months. Homes that are too hot or cold will not be cleaned and a cancellation fee will be assessed.

There are a number of ways that we can enter your home. Popular methods include garage codes, gate codes, and key boxes, but ultimately the decision is yours. If you prefer to hide a key, leave a key with us, or have an alternate method that's completely ok too. If you leave a key with us, we'll store your key securely and return it to you promptly if your service ends. Whatever method you choose, please ensure it's reliable, because if the cleaner cannot enter your home, you will be charged a lockout fee, and that just makes things awkward and unpleasant for everyone.

The ideal cleaning situation is when no one is home. We recognize this is not always possible, and all we ask is that you eliminate as many distractions as possible during service. Scheduling your cleaning on a day when there will be fewer people at home is preferred when possible. Please also secure pets and keep children in another area of your home during service, because equipment and products used during service may not be safe for tiny hands and paws.

We ensure that our cleaners are compensated very fairly for their hard work, so while tips are not required, they are certainly appreciated! If you'd like to leave a tip, all we ask is that you clearly indicate it somehow. You can leave cash on a counter or table, or you can also add it to a credit card payment.

Payment is due on the day of service. You are welcome to leave cash or a check on a counter or table, or you can pay directly on our website using most major credit cards, Google Pay, or Apple Pay. We will email you an invoice after your service is completed.

Simply give us a call, send us a text, or reach out on our website. We'd love to talk! After your cleaning, you may receive a survey or feedback request. Consistent quality and your satisfaction are paramount to us, so please be honest; we cannot correct problems we do not know about. We are not in the business of buying positive-only reviews. If you feel the need to leave a negative review, we ask that you at least communicate with us first, explain what happened, and give us an opportunity to correct any issues, so that you can talk about the negative situation that we turned into a positive one!